OUR COMMITMENT TO TRANSPARENCY

By subscribing to our services and purchasing our marketing boosts, you agree to the conditions laid out here, which will form the basis of your client relationship with us. 

Please note that formal engagement for marketing services requires the execution of a separate Service Agreement (Contract) which will incorporate these terms and define the specific scope of work.

We provide marketing, social media, print and design services to help real estate professionals grow their brands.

Each service, or “Boost,” includes clear details about what’s included, required materials, and estimated turnaround times. Full pricing and deliverables are shared with clients during onboarding or upon request.

Before any project begins, we will set up your brand for seamless, professional marketing. The Brand Setup includes:

• Brand Discovery Call (15-30 min) — dive into your goals, audience, and creative style.
• Client Profile & File Storage Setup — organize all your assets for easy access.
• Brand Guideline Confirmation — logos, colours, fonts, and tone.
• Sample Static Post + Caption Draft — includes one minor round of edits to ensure our visions align.
• Reusable Templates & Organized Assets — ready for all future Boost orders.

Once your brand is setup, you’ll have ongoing access to all of our On-Demand Marketing Boosts - giving you flexibility to order marketing materials, anytime.

RETURNING CLIENT POLICY

If a returning Client has not used our services for a continuous period of six (6) months or more, they may be classified as a Returning Client or a New Client (subject to the Brand Setup Fee, if any significant brand changes have occurred).

To keep projects organized, all communication should go through our approved email. 

Our business hours are:
Monday–Thursday: 9 AM – 5 PM MST
Friday: 9 AM – 12 PM MST
Saturday & Sunday: Closed

We begin work as soon as we have everything we need from you.

1. Ordering: After you place your order, we'll confirm it and send you a short Project Request Email within two (2) business days listing all the materials we need (like final text, logos, and images).
2. When Our Clock Starts: Your estimated turnaround time begins only when you send us a complete reply to that Project Request Email.
3. Fastest Option: To start immediately, simply provide all your finalized materials (final text, logos, specs) along with your original order. If we confirm receipt of the order and the materials, your project is queued right away.

Important Note on Materials and Edits: All content you provide must be final and proofread. If you send incomplete materials or request a change to the core copy or scope after work has begun, we will pause the project timeline. This may also require a change in price to cover the extra work.

We include one round of edits with every project to fine-tune your design or content. If you’d like more changes after that, we offer extra proofing rounds so you can keep refining until it’s just right.

Standard turnaround times are provided during onboarding and may vary depending on the service type. Turnaround timelines start once we’ve received all required materials and approvals from you. 

We understand that real estate happens on the fly—and so can your marketing. If you need something designed or scheduled faster than our standard turnaround, rush services are available. Rush requests are handled on a case-by-case basis and will include an additional fee.

All content and design drafts are delivered manually by Boost My Reel Estate unless a scheduling add-on has been purchased.

Clients who wish to have their posts or marketing materials scheduled directly to their social media or marketing platforms may add scheduling as an optional service.

If you’d like to reuse a design or layout we’ve already created for you, we offer template reuse discount on select projects.

Invoices are due within 7 days of issue.

All payments are non-refundable.

If you cancel a project after work has started, we may charge up to 50% of the project cost to cover work already completed.

Once full payment is received, you own the final designs and content we create for you. We keep the rights to any draft files, templates, or working materials used to produce those designs.

We’ll keep your credentials secure and only use them to complete your project.

We keep all client information — such as listings, passwords, and marketing strategies — strictly confidential. Client information is only shared internally when necessary to complete your project.